7 Customer Feedback Software Trends for 2022

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In today’s market, businesses must constantly collect customer feedback. The way you collect customer feedback is also important.

Let us examine the 7 best tools that may dominate the market in 2022 to better understand how customer feedback can be collected.

  1. Podium
  2. UserResponse
  3. CustomerSure
  4. PiHappiness
  5. Opinionlab
  6. UserReport
  7. AskNicely


Cloud-based platform that consolidates online reviews from multiple sites into one dashboard. No other platform can effectively monitor and collect online reviews like this one.

A podium would allow businesses to be proactive in seeking online feedback that could lead to more sales. The aggregate workboard allows small businesses to manage all online feedback, reviews, and communications in one place.

It has consolidated feedback solution, intuitive and instant feedback features.


A customer service app usually provides more than just feedback. UserResponse manages these help centers and provides 24/7 customer service. You may have access to some of your clients via live chat, as well as the customer feedback software’s community and forum. This includes marginal pricing, help desk integrations, and software.


One customer follow-up and feedback tool, CustomerSure, seeks to bring businesses closer to their target consumers. The best thing about software is that it allows businesses to automatically collect and respond to customer feedback.

CustomerSure’s actionable, real-time feedback would help the business grow by ensuring a consistent customer experience. The best feature of this app is that it ensures top-notch customer service is delivered every time. The best feature of this app is that it makes it easy for you to improve it. But this customer feedback app is a bit pricey.

It has features like HelpDesk and Reviews, as well as features like streaming central feedback.


This software allows you to have everything at your fingertips. Your parent device can monitor your surveys and send you notifications. You can easily access your reports and dashboards. This customer feedback software allows you to fully explore the data. Ensure you have easy access to survey summary information with software that gives you the best possible customer survey experience. External features include analytics, real-time data feed, and survey summary.


This works on the concept of listening to customers but responding quickly to their feedback. Most industry leaders trust this customer experience and drive it across channels. It recently teamed up with Verint to develop a better way to gather customer feedback.


This customer feedback software is one set of flexible tools to tell you about your users and their achievement aspirations. This software is self-explanatory.

Based on two basic tools: a feedback forum and an online survey. When integrated into your app or website, it allows you to directly interact with all users, as well as learn about their needs and suggestions for improvement. This makes it the best product feedback software available.

This customer feedback software is free, easy to use, and integrates Google Analytics.


This platform primarily processes and measures NPS, the industry standard for predicting and growing loyalty. The main point is AskNicely can do this with just one question.

On a scale of 1 to 10, how likely are your customers to recommend your business? The question would assess customer loyalty. This business’s design alerts you before your customers leave and switch to a competitor.

This includes a user-friendly dashboard with real-time data and an efficient and simple user interface.