Customers rarely find a product online and immediately click buy or add to cart.
Most people go through a lengthy process of gathering information, researching, interacting with businesses, and finally making a purchase.
If you know the customer’s path to purchase, you can improve their experience at every stage.
This post will outline the major steps in acquiring new customers. This knowledge will help you optimize each milestone and increase conversion rates.
What is customer acquisition journey?
The customer acquisition journey is a series of steps that take a customer from learning about a brand to buying from it. Many marketing professionals and schools consider the journey to be more than just a sale.
It can also include customer retention strategies and brand ambassadors.
The key to optimizing your customer acquisition journey is creating content and distributing it effectively. How?
Steps in acquiring new customers
The customer acquisition journey is a framework that helps you understand how a customer moves from awareness to loyalty.
Here’s how a typical business’s acquisition process works.
- Outreach
- Interaction
- Conversion
- Loyalty
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Outreach
This is the first step to acquiring new customers. The goal of this section is to introduce your brand to new customers who haven’t heard of it before.
These strategies include blog posts, ads, videos, and social media content to reach your target audience.
Finding the right audience should be your main priority now. Focus on a specific buyer persona and reach out to them.
Advertising to a general audience on Facebook won’t help if you’re a wholesale distributor. It would be much more effective to build leads if you identified retailing and reselling groups on Facebook.
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Interaction
At this stage, your potential customer begins to interact with your company.
They may download an ebook, join your email list, browse your product page, or contact customer service.
Customers must be engaged as much as possible at this stage. Construct podcast content and optin popup forms to capture leads from your website.
Your brand can also offer free demos, online workshops, and other interactive content to engage your customers.
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Conversion
On your website or online store, customers can make purchases. Optimising your sales pages and checkout process will make this step as simple as possible. Do not forget to:
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- Make pricing tables clear.
- Use testimonials and case studies to build trust
- Enable social login so users can check-in using their existing online accounts
- Provide user-friendly payment options
- Include a risk-free offer like a 30-day money-back guarantee.
Measuring your efforts over time will help you understand the long-term impact of your efforts.
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Loyalty
Customer retention saves money over time.
Your job after making a sale is to increase the sale’s value and re-sell it.
So how do you foster loyalty?
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- Create a loyalty program with rewards, discounts, and points
- Make suggestions for related and complementary products
- Encourage customers to use your products by sending them personalized emails.
- Upsell at checkout
- Offering of one year of free customer service
- Renewing subscribers get a substantial discount
To keep customers loyal, you need a great product and excellent customer service. Also, you can increase customer loyalty by following these suggestions.
Conclusion
Your customers can become your brand ambassadors once you’ve earned their loyalty. Get influencers on social media or other networks to engage your customers. Offering unique rewards can help you build brand ambassadors.
The right content must be created and delivered at the right time. Using this post as a guide, you can identify key areas in your business where you can better engage customers.
Begin by improving customer experience and engagement to increase sales and customer loyalty.