{"id":80,"date":"2021-06-03T15:54:58","date_gmt":"2021-06-03T15:54:58","guid":{"rendered":"http:\/\/lite14.net\/blog\/?p=80"},"modified":"2022-06-17T09:17:51","modified_gmt":"2022-06-17T09:17:51","slug":"80","status":"publish","type":"post","link":"https:\/\/lite14.net\/blog\/2021\/06\/03\/80\/","title":{"rendered":"10 Ways to Improve Your Marketing by Tapping the Power of the Phone Call"},"content":{"rendered":"\r\n\r\n\r\n<p><img decoding=\"async\" src=\"https:\/\/media.bizj.us\/view\/img\/10847862\/howtophoneskills*750xx6048-3415-0-185.jpg\" alt=\"You make the call on improving your phone skills - The Business Journals\" \/><\/p>\r\n<p>If you\u2019re making decisions about your website and using data to optimize your marketing, you need to think about the visitors who call you and convert over the phone.<\/p>\r\n\r\n\r\n\r\n<p>In an increasingly mobile world, customers are more likely than ever before to be visiting your website on mobile then dialing your business to get more information or make a purchase. Even though digital channels drive engagement online, people still want to talk.<\/p>\r\n\r\n\r\n\r\n<p>As a marketer, you probably understand that these calls are valuable \u2014 inbound calls have high conversion rates and provide a treasure trove of information about your customers. But how do you drive more calls that lead to sales? How are you attributing conversions that happen over the phone?<\/p>\r\n\r\n\r\n\r\n<p>Here are 10 ways to address this blind spot by tapping into the gold mine of insights from phone conversations:<\/p>\r\n\r\n\r\n\r\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/lite14.net\/blog\/2021\/06\/03\/80\/#1_Define_Lead_Quality\" >1. Define Lead Quality<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/lite14.net\/blog\/2021\/06\/03\/80\/#2_Optimize_Your_Campaigns\" >2. Optimize Your Campaigns<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/lite14.net\/blog\/2021\/06\/03\/80\/#3_Finesse_Your_Messaging\" >3. Finesse Your Messaging<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/lite14.net\/blog\/2021\/06\/03\/80\/#4_Monitor_the_Competitive_Landscape\" >4. Monitor the Competitive Landscape<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/lite14.net\/blog\/2021\/06\/03\/80\/#5_Build_Better_Buyer_Personas\" >5. Build Better Buyer Personas<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/lite14.net\/blog\/2021\/06\/03\/80\/#6_Test_Your_Sales_Scripts\" >6. Test Your Sales Scripts<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/lite14.net\/blog\/2021\/06\/03\/80\/#7_Identify_Effective_Search_Terms\" >7. Identify Effective Search Terms<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/lite14.net\/blog\/2021\/06\/03\/80\/#8_Analyze_Legit_Leads_Only\" >8. Analyze Legit Leads Only<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/lite14.net\/blog\/2021\/06\/03\/80\/#9_Improve_Customer_Experience\" >9. Improve Customer Experience<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/lite14.net\/blog\/2021\/06\/03\/80\/#10_Prove_Marketing_ROI\" >10. Prove Marketing ROI<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Define_Lead_Quality\"><\/span>1. Define Lead Quality<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>Identify the characteristics of qualified versus unqualified leads to improve marketing and sales performance. For instance, by identifying key phrases like \u201cplace an order\u201d or \u201ccredit card number\u201d versus \u201ccustomer support\u201d and \u201caccount number.\u201d<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Optimize_Your_Campaigns\"><\/span>2. Optimize Your Campaigns<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>Track what happens on your calls to understand which marketing programs lead to calls that convert to revenue. Increase spend on those campaigns and minimize spend on campaigns that drive low-converting calls.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Finesse_Your_Messaging\"><\/span>3. Finesse Your Messaging<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>Check which products or promotions callers are mentioning on the phone, and make sure your messaging aligns with their goals and pain points. For example, if customers keep bringing up a specific product, you know it\u2019s time to highlight it on your website.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Monitor_the_Competitive_Landscape\"><\/span>4. Monitor the Competitive Landscape<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>See which competitors are mentioned most often to arm your sales teams with the right messaging. If your customers keep mentioning the same competitor, you may need to find new ways of differentiating yourself.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Build_Better_Buyer_Personas\"><\/span>5. Build Better Buyer Personas<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>Understand the language your key buyer personas use, what products interest them and which marketing campaigns they prefer. These insights will bring life to your buyer personas so your sales and marketing teams know exactly who they\u2019re talking to.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"6_Test_Your_Sales_Scripts\"><\/span>6. Test Your Sales Scripts<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>Marketers are always updating their content and conducting A\/B tests to figure out what works best. Do the same with your sales scripts: test two of them and see which words and phrases result in more sales, and identify the specific messages that contribute to sales won or lost.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"7_Identify_Effective_Search_Terms\"><\/span>7. Identify Effective Search Terms<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>How many of your PPC keywords truly resonate with your audience? By tracking keywords that relate to your product or service during customer conversations, you can create PPC campaigns based on proven buyer pain points and eliminate the guessing game.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"8_Analyze_Legit_Leads_Only\"><\/span>8. Analyze Legit Leads Only<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>When analyzing calls, it\u2019s important to know which are legitimate leads and which would have been best left unanswered. For instance, if another company has a similar name but sells an entirely different product, you can scan for those keywords and differentiate between quality prospects and people who dialed the wrong number.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"9_Improve_Customer_Experience\"><\/span>9. Improve Customer Experience<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>Understanding the needs and motivations of your callers helps you better understand the best way to set up your voice prompts and routing to provide the best possible caller experience. Understand what happened on the call to automatically trigger a specialized lead nurturing track.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"10_Prove_Marketing_ROI\"><\/span>10. Prove Marketing ROI<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>Calls are marketers\u2019 biggest blind spot when it comes to attribution. Get credit for conversations that happen over the phone in near real-time rather than weeks or months down the road. If you know what customers say during an inbound call, you can determine which resulted in a purchase or follow-up action. A big part of this is conversation intelligence, which is a technology that scans inbound customer calls for keywords and phrases so you can spot patterns.<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>If you\u2019re making decisions about your website and using data to optimize your marketing, you need to think about the visitors who call you and&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15,22,1],"tags":[],"class_list":["post-80","post","type-post","status-publish","format-standard","hentry","category-content-marketing","category-mobile-marketing","category-tech-how-to"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>10 Ways to Improve Your Marketing by Tapping the Power of the Phone Call - Lite14 Tools &amp; Blog<\/title>\n<meta name=\"description\" content=\"If you\u2019re making decisions about your website and using data to optimize your marketing, you need to think about the visitors who call you and convert over the phone.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lite14.net\/blog\/2021\/06\/03\/80\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 Ways to Improve Your Marketing by Tapping the Power of the Phone Call - Lite14 Tools &amp; 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