{"id":339,"date":"2021-06-27T00:55:02","date_gmt":"2021-06-27T00:55:02","guid":{"rendered":"http:\/\/lite14.net\/blog\/?p=339"},"modified":"2022-06-17T09:43:44","modified_gmt":"2022-06-17T09:43:44","slug":"how-retailers-can-maintain-relationships-with-consumers-in-2021-and-beyond","status":"publish","type":"post","link":"https:\/\/lite14.net\/blog\/2021\/06\/27\/how-retailers-can-maintain-relationships-with-consumers-in-2021-and-beyond\/","title":{"rendered":"How Retailers Can Maintain Relationships with Consumers in 2021 and Beyond"},"content":{"rendered":"\r\n

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Consumers are not unfamiliar with electronic commerce. Globally, online sales exceeded $3.5 trillion in 2019. Unsurprisingly, the trend continued upward in 2020, with sales exceeding $4 trillion. As more people are vaccinated and an end to the global disruption approaches, brands must be cognizant of the behaviors consumers have adopted since the pandemic began, particularly in light of the lessons learned over the last year.<\/p>\r\n\r\n\r\n\r\n

For the better part of the last year, consumers were forced to shop online if they required (or desired) something. According to a recent report by my company, TELUS International, as lockdown restrictions continue to ease, their shopping behaviors in the “next normal” will likely remain relatively similar. Despite this status quo, businesses must continue to prioritize innovation in the delivery of their digital customer experience (CX).<\/p>\r\n\r\n\r\n\r\n

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